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King Kong Plumbing and Heating - Privacy Policy

Privacy Policy for King Kong Plumbing and Heating

Last Updated: June 30, 2025

King Kong Plumbing and Heating ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us by phone, or interact with our automated systems (like our text bot, voice bot or contact forms).

By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information that you provide directly to us, as well as some information automatically when you interact with our website.

1.1 Information You Provide Directly

When you contact us for plumbing services, request a quote, or interact with our systems, you may provide us with the following types of information:

Contact Information: Your name, phone number, email address, and physical address.
Service Details: Information about your plumbing needs, property details, and any other information relevant to the service you are requesting.
Communication Content: Records of your conversations with us, whether by phone, text message, or through our contact forms.

1.2 Information Collected Automatically

When you visit our website, certain information may be automatically collected, such as:

Usage Data: Information about how you access and use the website, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This helps us understand website traffic and improve user experience.

2. How We Use Your Information

We use the information we collect for various purposes, including:

To Provide and Manage Services: To respond to your inquiries, provide plumbing quotes, schedule appointments, and perform the requested plumbing services.
To Communicate With You: To send you updates, confirmations, service reminders, and other relevant information regarding your service requests.
To Improve Our Services: To understand your needs better, enhance our service offerings, and optimize our website and communication processes.
For Internal Operations: For record-keeping, administrative purposes, and to analyze business performance.
To Comply with Legal Obligations: To meet any applicable legal or regulatory requirements.

3. How We Share Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except in the following limited circumstances:

Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., customer relationship management platforms, communication automation tools like GoHighLevel, if applicable). These parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place a request or enter, submit, or access your personal information. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Your Choices and Rights

You have certain rights regarding your personal information:

Access and Correction: You may request access to the personal information we hold about you and ask for corrections to be made if it is inaccurate or incomplete.
Opt-Out of Communications: You can opt-out of receiving future communications from us by following the unsubscribe instructions provided in any text message or email we send, or by contacting us directly.

6. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.